Terms of Use

These Terms of Use (“Terms”) are an agreement between you and Glean Impact (“PickleIQ,” “we,” “us,” or “our”). They govern your access to and use of the PickleIQ mobile application, website at pickleiq.gleanimpact.org, shared lesson pages, content, and related services (collectively, the “Services”).

By downloading, accessing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

You must be legally capable of agreeing to these Terms. If you are under the age of legal majority where you live, a parent or legal guardian must review and agree to these Terms for you. The Services are not directed to children under 13.

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to install and use the mobile app on devices you own or control and to access the website for your own non-commercial training and informational purposes.

This license does not transfer ownership of the Services or any content. App-store usage rules may impose additional limits.

Lessons, drills, paddle information, recommendations, comparisons, scores, and other content are provided for general education and information. Results vary by player, equipment, environment, and training quality. We do not promise that using PickleIQ will produce a particular skill level, performance outcome, or injury-free result.

Pickleball and physical training involve risk. Before participating, consider your health, surroundings, equipment, and ability. Use a safe court, follow facility rules, warm up appropriately, and consult a qualified medical professional when you have a health concern. You are responsible for deciding whether an activity is appropriate for you.

The Services—including software, design, trademarks, logos, text, graphics, lesson organization, translations, audio, video, data presentation, and other materials—are owned by Glean Impact or our licensors and are protected by intellectual-property laws.

Some lessons, coach materials, paddle images, product information, and trademarks belong to third parties. Their inclusion does not transfer ownership to PickleIQ or imply endorsement unless we say so.

You may view content through the Services for personal use. You may not reproduce, sell, publicly display, redistribute, scrape, republish, or create derivative products from it except with written permission or as allowed by law.

You agree not to:

• use the Services unlawfully or to violate another person’s rights;
• copy, modify, distribute, sell, lease, or sublicense the Services;
• reverse engineer, decompile, bypass, or interfere with security or technical restrictions, except where law expressly permits it;
• use bots, crawlers, scraping tools, or automated systems to extract content or data without written permission;
• upload malware, overload infrastructure, probe vulnerabilities, or disrupt the Services;
• misrepresent your relationship with PickleIQ or use our branding without permission; or
• use the Services or their content to build or train a competing product or dataset without written permission.

The Services may include links, embedded media, coach content, app stores, equipment information, and integrations operated by third parties. We do not control their services, availability, accuracy, or practices. Your use of a third-party service is governed by that provider’s terms and policies.

Paddle specifications, prices, availability, ratings, and comparisons may change or contain errors. Verify important purchasing information with the manufacturer or retailer before making a decision.

Our Privacy Policy explains how we collect, use, and share information. By using the Services, you acknowledge those practices.

We may add, modify, suspend, or discontinue features, content, supported devices, languages, or parts of the Services. We may release updates that are required for continued use. We do not guarantee that all content or functionality will always be available.

To the fullest extent permitted by law, the Services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and uninterrupted or error-free operation.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

To the fullest extent permitted by law, Glean Impact and its directors, officers, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of data, profits, goodwill, or opportunity; personal injury resulting from activities undertaken using general training information; or damages arising from third-party services.

To the fullest extent permitted by law, our total liability for claims arising from the Services will not exceed the greater of US$100 or the amount you paid us for the Services during the twelve months before the claim. Some jurisdictions do not allow certain exclusions or limits, so portions of this section may not apply to you.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Glean Impact and its personnel from claims, losses, and expenses arising from your unlawful use of the Services, your violation of these Terms, or your infringement of another person’s rights. This obligation does not apply to the extent a claim results from our own unlawful conduct.

You may stop using the Services at any time. We may suspend or terminate access when reasonably necessary to protect the Services or others, comply with law, address a violation of these Terms, or discontinue the Services. Provisions that by their nature should survive termination will survive, including ownership, disclaimers, liability limits, and governing law.

If you download PickleIQ through Apple’s App Store, you acknowledge that these Terms are between you and Glean Impact, not Apple. Glean Impact—not Apple—is responsible for the app, its content, maintenance, support, warranties, and claims relating to the app, subject to applicable law.

Your license is limited to use on Apple-branded products you own or control as permitted by the App Store Usage Rules, including applicable Family Sharing or volume-purchasing rules. You represent that you are not located in a country subject to a U.S. government embargo and are not listed on a U.S. government restricted-party list.

You must comply with applicable third-party terms. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it against you.

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules, except where the law where you live requires otherwise. Before filing a formal claim, you and Glean Impact agree to try in good faith to resolve the dispute by contacting the other party.

Subject to mandatory consumer-protection law, disputes that cannot be resolved informally will be brought in the state or federal courts located in New York, New York, and each party consents to those courts’ jurisdiction.

We may update these Terms to reflect changes to the Services, our practices, or applicable law. We will post the updated Terms here and change the effective date. If changes are material, we will provide additional notice when required. Continuing to use the Services after revised Terms take effect means you accept them.

Questions about these Terms can be sent to: